Refund policy

At Art Avenue, we take pride in the quality of our handcrafted pieces. Our attention to design, material and construction is unyielding — and so is our commitment to your satisfaction.

Our aim is your complete satisfaction. If, for any reason, you are not happy with your piece, the following terms apply so that we can reach a fair resolution together.

Returns

Returns apply in the following cases:

  • If the item has a quality defect. The item you received does not meet our quality standards or has a genuine quality or manufacturing defect. If you believe the product is damaged or defective, please photograph it as soon as you open the packaging.
  • If the item is not what you ordered. You received an item other than the one you ordered, or the item was misrepresented on our site due to a technical error — for example, an incorrect size or product that does not match your order confirmation email.
  • If the item needs to be exchanged. The item needs a size alteration or replacement owing to a change of mind. For exchanges, return shipping charges are borne by the customer.

How to raise a request

In all the cases above, please contact us by email at shop@artavenue.com or on WhatsApp at +91 98280 80095 within 24 hours of receiving your delivery. Please mention your order number, contact details and a photograph of the product if possible.

Our customer care team will discuss the issue with you and may ask for more details. We request you to send the product back to us in its original condition, to the address we share with you.

Exchanges

  • The product will be exchanged for one of the same or higher value (after the difference is paid).
  • We do not refund the difference when exchanging for a product priced lower than the original purchase.
  • Art Avenue cannot be held responsible for the unavailability of, or errors in listing, merchandise you choose in exchange for your original purchase.

Quality defect or wrong item delivered

  • Your refund will be initiated within 7–10 working days of the product reaching our workshop.

Terms & conditions

  • A used, damaged or tampered product is not eligible for return, refund or exchange.
  • The item must have its original packing, labels and tags intact. An altered or illegible serial number will void the return.
  • Our team will inspect the item for any quality issues or the concerns you have raised.
  • We request your cooperation with our customer care team for a smooth refund or exchange.

Cancellations

Art Avenue accepts cancellation of orders within 24 hours of placing the order. To cancel, email us at shop@artavenue.com within this period.

The refund for a cancelled order will be credited to the original payment method within 2–3 working days of receiving your cancellation request.

Custom orders

Custom orders go into production as soon as they are placed and are built to your specifications. They cannot be cancelled, changed, returned or refunded.

Monogrammed and personalised items

These are considered custom orders and are non-cancellable, non-returnable and non-refundable.

Sale items

Final sale and clearance items are non-returnable and non-refundable.

Please note

We do not offer returns or refunds for a change of mind. Such items can only be exchanged.

There may occasionally be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items. Certain merchandise may carry a strict no-return or no-refund policy, which will be stated on its product page.